2010 SUMMER CAMP FREQUENTLY ASKED QUESTIONS
Registration forms can be faxed (214 515 6578) e-mailed (aborrego@dallasarboretum.org) or mailed to: Dallas Arboretum Education Department, 8617 Garland Road, Dallas, TX 75218. You can register online beginning March 1.
Will I get confirmation of my registration?
If you register online, your receipt is your confirmation. For registrations that are mailed, e-mailed or faxed, please allow 5 business days to process your registration. Confirmations are e-mailed after payment has been processed.
Can I get on a waiting list if my first choice is filled?
Call the registrar, Angelica Borrego at 214 515 6540 or e-mail aborrego@dallasarboretum.org to be placed on a waiting list. You will be contacted if a space opens up. There is no guarantee that space will become available.
What is your cancellation policy?
Cancellations, subject to a $20 cancellation fee, can be made up to 10 business days prior to the start of camp. No refunds for cancellations made within 10 business days prior to the start of camp.
May I enroll my child for an older age group?
Camps are specifically and carefully designed for a specific age range. Campers must fall within the specified age range of the camp for which they are attending.
What should my child wear?
Children should wear play clothes and, for safety, wear close toed shoes. All of our campers explore the Arboretum and take daily walks. Please send a hat and water bottle daily .Apply sunscreen and bug spray if desired before camp.
Do you provide snacks?
Yes, we provide a snack daily.
My child has food allergies. What should I do?
Please notify your child’s teacher of the allergy on the first morning of camp, in addition to noting it on the Health History form. Please send a snack from home if your child’s food allergies prevent them from eating the snack we provide.
My child needs medication. Will you administer it?
No, the Arboretum staff is unable to administer medication to campers. Please arrange your child’s medication schedule to fall outside of camp hours. Please alert us about any medical issues we need to be aware of.
How are campers supervised?
Each camp is staffed with one experienced, degreed Arboretum teacher assisted by two college interns. Arboretum volunteers may also assist in camps. Campers are escorted to/from restrooms and water fountains and at all times in the gardens. All of our instructors and volunteers pass a background check.
Is there before and after Camp care?
We do not offer before and after camp care. You may sign your child in as early as 15 minutes prior to the camp start time. After camp you need to pick your child up promptly at the end of the session.
My child is attending a morning and an afternoon camp in the same week. Can they stay for lunch?
If your child is attending both a morning and afternoon camp in the same week, Lunch Bunch is available during the week of June 7, June 21 and July 12 for an additional $25 fee. Please send a sack lunch from home for your child. Refrigerators and microwaves are not available, but a fun time is guaranteed!
What are the camp sign in and sign out procedures?
Parents sign campers in daily and pick up from a carpool line. Instructions for carpool are given to parents on the first morning of camp.
My preschooler cried this morning when I left her. What should I do?
Our experienced staff is here to help you! Make your morning drop off short and sweet. Be assured that young children sometimes cry, especially if it is their first experience of camp. Campers usually stop crying within a few minutes as they become involved in exciting activities. We will contact you if your child does not stop crying within a reasonable period of time and will give your child the additional assurance they need to adjust smoothly to camp.
My child doesn’t tell me what he did in camp today. How do I know what he did at camp?
Campers typically enjoy arrival activities and games while check in is being completed. Most camps include a walk in the Arboretum, a story, snack, games, crafts and activities. Ask your child to tell you about the story, or what he saw on the walk or what he had for snack. Check out the photos posted on your child’s classroom window for more details of their daily activities.
