Frequently Asked Questions
What types of programs do you offer?
What information should I have ready before scheduling a reservation?
What is the fee for educational student pricing?
Find pricing information for field trips and outreach programs navigating from the Children’s School Programs page.
Can I upgrade to include the Children’s Adventure Garden?
Yes, if the Children’s Adventure Garden is not included in your reserved program, it can be added at a cost of $3
When should I contact the Arboretum to schedule a reservation?
Reservations for each school year will be accepted around the time school starts. Book your field trip, outreach or after school program early, especially if you plan to visit during the busy springtime. To request possible program dates, please complete the Field Trip Request Form or Outreach Request Form to submit.
How do I know which programs are available on which dates?
Check by submitting a request. You will receive an email confirmation of the field trip or notice of available days for the program requested. Most programs are offered Tuesday through Friday, throughout the school year; contact the Education Department at email@example.com to check specific availability.
Is financial aid available?
Yes. We have access to financial aid that may reduce the program fees for students in some programs. Although we will make every attempt to provide financial aid, we cannot guarantee that all who apply will receive funding. Please complete a Financial Aid Request form online or download a Financial Aid Request form and email it to firstname.lastname@example.org include Field Trip Financial Aid in the subject line.
How long is the average field trip?
We recommend about two hours for a self guided visit, but you may spend as little or as much time as you like. An educational lesson is 45 minutes to 1 hour in duration. Allow time in your schedule for a picnic lunch if you plan to be here for several hours.
When is the payment due?
Payment is due two weeks before your visit date. School checks and credit cards are accepted.
Is it possible to change my reservation date, schedule or attendance number?
All schedule changes must be made no later than two weeks before your visit unless the Arboretum is closed due to inclement weather. If you need to reschedule your reservation, you must contact the Reservations Department (email@example.com) at least two weeks before your scheduled visit in order to apply the payment to a new visit date.
Are field trip tickets mailed?
No, individual tickets are not printed for group reservations. You will receive a payment confirmation email that will serve as your group ticket.
I’ve already made my final payment, and now extra parents want to attend. What are my options?
The Education Department can provide you the discount adult rate of $15 (which includes the Children’s Adventure Garden) for additional chaperones if you are able to collect from them before checking in, although they may not be able to participate in booked programs due to space limitations.
For parents driving their own vehicles; please be advised that you are to enter the garden with the school group. Late arriving adults will be subject to standard admission rates and parking fees. Discounted parking is available for purchase online.
What are your cancellation and refund policies?
If you need to reschedule or cancel your reservation, you must contact the Education Department at firstname.lastname@example.org at least two weeks before your scheduled visit in order for your payment to be applied to a new visit date unless the Arboretum is closed due to inclement weather. All field trips are nonrefundable.
What should I bring?
Please bring a copy of your payment confirmation email with an accurate count of students, teachers and parents present on trip day.
What happens if we’re late?
If you are scheduled for a guided program, you should plan to arrive at least 15 minutes before your first program. When unexpected traffic or stormy weather delays your arrival, please call the Education Department at 214.515.6540 if possible. We will try our best to adjust your schedule so that you can still enjoy a great field trip.
Where do we eat lunch?
Please plan to for an outdoor picnic. Lunches and coolers may be kept in the school picnic area. In the Children’s Adventure Garden this is located in the Incredible Edibles gallery. In the Main Garden, the reservationist checking in your group can provide several options to choose from.
Please be sure you clearly mark your school’s lunches and coolers. The Dallas Arboretum is not responsible for lost or misplaced items. Please note that the dining terrace seating, near the main entrance, is reserved for customers only.
Let our on-site caterer, Two Sisters, make lunch a breeze during your trip to the Arboretum. They will deliver your meals to the Incredible Edible gallery picnic area. Submit a Box Lunch Reservation Form today!