Membership Frequently Asked Questions
I have been a member in the past. If I renew, am I considered a new member or a renewal?
Regardless of how long it has been since your membership expired, you will be considered a renewal, which means we will reactivate your existing account and carry over that information – however, you will still need to complete a Membership Renewal Application, either in person or online.
How many cars does my membership parking benefit cover?
One car per Individual membership and two cars at Family level and above can park at no charge.
Is the membership for a calendar year or from the date of purchase?
Membership starts on the date of purchase and extends to the end of that month the following year.
What is membership auto-renewal?
Instead of being prompted to manually renew your membership when it expires, we will use the credit card on file to automatically renew your membership at the same membership level, unless you provide us with a 30-day cancellation notice. Members will receive notice of the renewal rate 30 days prior to the auto-renewal date.
How many people can I bring with my membership?
Individual membership includes year-round general garden admission for the primary member and one guest (two individuals per visit). Family level membership and above includes year-round general garden admission for the primary member and up to five guests (six individuals per visit).
At what age are children included in the membership total?
Children age two and above are included as an individual member. Children under the age of two are admitted at no charge.
When should I expect my membership card?
Your digital membership cards can be uploaded to your Apple or Google wallet anytime after your membership is activated. Physical cards are available for a $7 processing fee. To receive a physical copy of your card, please contact Customer Service at 214-515-6615.
Can I let someone else use my digital card?
As a nonprofit organization, we ask that you come enjoy the garden with your guests and/or purchase a gift membership for them.
Can a friend and I purchase a family membership together?
Individuals in a family membership must live together and be able to show proof of residence.
Can I upgrade my membership?
Yes. Membership can be upgraded simply by paying the difference between levels. However, if the expiration date is three months away or less, we ask that you renew at the new level. The month of expiration will remain the same.
Are all members-only events free?
Some members-only events are free, but others require a fee for food, crafts, etc. Check out our member events page to view the list of upcoming events and pricing.
