• General admission tickets and parking must be pre-purchased online or by calling Customer Service at 214.515.6615. Members will still get in free, but are also required to reserve timed tickets. These tickets are for four-hour visits.
• Early arrivals will not be granted early admission. Late arrivals will be required to exit the garden at the end of the four-hour block. If you do arrive early, we ask that you wait in the safety of your vehicle.
• Member parking is at the main entrance (Gate 1). Non-member parking is in the parking garage (Gate 4).
• At each ticket window we will distribute wristbands indicating which four-hour block you have purchased. Wristbands must be worn for the duration of your visit.

• If you have a gift certificate or other promotional ticket you must call Customer Service to reserve your timed ticket.
• Groups are limited to no more than ten people. Please be patient and maintain a six-foot distance from individuals outside of your party.
• Please be aware that in outdoor spaces or areas, every person over the age of two should consider wearing some form of covering over their nose and mouth such as a homemade mask, scarf, bandana or handkerchief when within six feet of another person. To enter any indoor or enclosed space or area, every person over the age of two must wear some form of covering over their nose and mouth. This COVID-19 admission policy does not require a child under the age of two or a person who is unable for medical reasons to wear a face covering.

Accessibility

• We have created a modified path around the garden to make it easier for you to enjoy our beautiful grounds while social distancing. Please observe all directional signage. Note that the path has several elevation changes. We also have a half-mile path from each parking lot, if you are looking for a shorter path. The Paseo de Flores is now two ways in most areas so you may come in and take a quick trip to your favorite picnic areas.
• Currently, there is no tram service or wagon rental.
• There are a limited number of wheelchairs available on a first-come, first-served basis. Wheelchairs will be deep cleaned after each use.
• Maps will be given to each guest at the Ticket Booth upon arrival.
• Restrooms are available at the main Information Booth and near the Camp House, and we have increased the cleaning of our restrooms. The restrooms will be limited to 50% of their capacity. Please wait patiently on the ground markings in place near each restroom. You may take your children in with you. Masks are required as the restrooms are indoors.
• To-go food service is available at the Lula Mae Slaughter Dining Terrace, Cafe on the Green and Restaurant DeGolyer provided by Gil’s Elegant Catering.

Closures

• We encourage you to stay on the path but also to enjoy respite in Pecan Grove, Jonsson Color Garden, on the Camp House lawn and the Lay Family Garden lawn.
• All buildings and some of our gardens are closed during this first phase of reopening. These include, but are not limited to: the Rory Meyers Children’s Adventure Garden, McCasland Sunken Garden and the Grotto.
• The Hoffman Family Gift Store is open from 9am–6pm daily. You may also visit our gift store online.
• All food tastings in A Tasteful Place and events are postponed until further notice.

Itineraries and Tips

We’ve collected some top search results and requests to provide you with our top tips for new or returning guests.

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Visitor FAQs

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Garden Etiquette

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Photography Policies

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Accessibility

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