School Programs FAQs
We strive to provide excellent customer service for all of our educational programming. Please refer to the information below if you have questions about our programming. For further concerns, please contact our Education staff at 214.515.6540 or email@example.com. During peak seasons (fall and spring), we recommend contacting us via email for fastest customer service.
What types of programs do you offer?
What information should I have ready before scheduling a reservation?
What is the fee for educational student pricing?
Find pricing information for field trips and outreach programs navigating from the Children’s School Programs page.
Can I upgrade to include the Children’s Adventure Garden?
Only Arboretum teacher-led programs include access to the Children’s Adventure Garden. At this time we are unable to accommodate upgrades for self-guided groups. Please note that First Adventure is intended for our family visitors and we may limit access to the gallery to school groups.
When should I contact the Arboretum to schedule a reservation?
Reservations for each school year will be accepted beginning August 1. Book your field trip, outreach or after school program early, especially if you plan to visit during Autumn at the Arboretum or Dallas Blooms. To request possible program dates, please complete the Field Trip Request Form or Outreach Request Form to submit.
How do I know which programs are available on which dates?
Check by submitting a request for the specific programs and dates that interest you. You will receive an email confirmation of the field trip or notice of available days for the program requested. Most programs are offered Monday through Friday, throughout the school year. Contact the Education Department at firstname.lastname@example.org to check specific availability.
Is financial aid available?
Yes. We have access to financial aid for Title I campuses that may reduce the program fees for students in some programs for Arboretum-based field trips. Although we will make every attempt to provide financial aid, we cannot guarantee that all who apply will receive funding. Please complete a Financial Aid Request form online.
When will we receive our bus stipend?
If you have been awarded a bus stipend using our Financial Aid Request Form, it will be mailed to your campus the first week of the month following your visit. A $0 balance is required for bus stipend checks to be awarded.
How long is the average field trip?
We recommend at least three hours for a self-guided visit, but you may spend as little or as much time as you like. An educational lesson is 45 minutes to 1 hour in duration, with the remainder of your time available for children to explore the garden. For a grade level of 100 students, we will need up to 4 hours to rotate all groups through the program. Allow time in your schedule for a picnic lunch, too.
When is the payment due?
A non-refundable deposit is due within 10 business days from making your reservation ($50 for invoices of $500 or less, $100 for invoices of more than $500, $2000 and up, 50% due). Final payment is due two weeks before your visit date. School checks and credit cards are accepted. Please contact email@example.com if you are unable to submit your deposit within the two-week window, and we will do our best to accommodate your request.
Is it possible to change my reservation date, schedule or attendance number?
All schedule changes must be made no later than two weeks before your visit unless the Arboretum is closed due to inclement weather. If you need to reschedule your reservation, you must contact the Reservations Department (firstname.lastname@example.org) at least two weeks before your scheduled visit in order to apply the payment to a new visit date. Cancellations made less than two weeks from the scheduled visit date are subject to full payment.
Are field trip tickets mailed?
No, individual tickets are not printed for group reservations. You will receive a payment confirmation email that will serve as your group ticket, and you will check your entire group in upon arrival.
I’ve already made my final payment, and now extra parents want to attend. What are my options?
The Education Department can provide you the discount adult rate of $15 (which includes the Children’s Adventure Garden) for additional chaperones if you are able to collect from them before checking in, although they may not be able to participate in booked programs due to space limitations.
Late arriving adults may be subject to standard admission rates if their group has already entered the garden.
Any person driving their own vehicle is responsible for parking fees. Discounted parking is available for purchase online prior to your arrival.
What are your cancellation and refund policies?
If you need to reschedule or cancel your reservation, you must contact the Education Department at email@example.com at least two weeks before your scheduled visit in order for your payment to be applied to a new visit date unless the Arboretum is closed due to inclement weather. All field trips and deposits are nonrefundable.
What should I bring?
Please bring a copy of your payment confirmation email with an accurate count of students, teachers and parents present on trip day. We do not refund for group members absent on the day of your visit.
Where does my program meet?
You will receive a confirmation email with your reservation which gives complete arrival instructions. It will indicate if your bus should arrive to Gate #1 (Main Gate) or Gate #3 (Children’s Adventure Garden). For Arboretum teacher-led programs you will also receive a pre-visit email which includes either a Main Garden Map or a Children’s Adventure Garden map. You may also find the 2018-2019 Chaperone Guide and Field Trip Tips useful.
What happens if we’re late?
If you are scheduled for a guided program, you should plan to arrive at least 15 minutes before your first program. When unexpected traffic or stormy weather delays your arrival, please email firstname.lastname@example.org if possible. We will do our best to accommodate your group, but we are unable to guarantee an adjusted schedule. Our reservations staff is typically outside checking in school groups by 9am, so they are unable to answer telephone calls until all field trip check-ins are completed.
Where do we eat lunch?
Please plan for an outdoor picnic. Lunches and coolers may be kept in the school picnic area. In the Children’s Adventure Garden this is located in the Incredible Edibles gallery. In the Main Garden, the reservationist checking in your group can provide several options to choose from.
Please be sure you clearly mark your school’s lunches and coolers. We highly recommend that you bring wheeled coolers as our staff is unable to assist with moving coolers to your desired location. The Dallas Arboretum is not responsible for lost or misplaced items. Please note that the dining terrace seating, near the main entrance, is reserved for customers only.