Membership Frequently Asked Questions
I’m a previous member. If I renew, am I considered a new member or a renewal?
Regardless of how long it has been since your membership expired, you will be considered a renewal, which means we will reactivate your existing account and carry over that information – however, you will still need to complete a Membership Renewal Application, either in person or online.
How many cars does my membership parking benefit cover?
Two cars per Membership can park at no charge.
Is the membership for a calendar year or from the date of purchase?
Membership starts on the date of purchase and extends to the end of that month the following year.
What is membership auto-renewal?
Instead of being prompted to manually renew your membership when it expires, we will use the credit card on file to automatically renew your membership at the same membership level, unless you provide us with a 30-day cancellation notice. Members will receive notice of the renewal rate 30 days prior to the auto-renewal date.
How many people can I bring with my membership?
Individual membership includes year-round general garden admission for the primary member and one guest (two individuals per visit). Family level membership and above includes year-round general garden admission for the primary member and up to five guests (six individuals per visit).
At what age are children included in the membership total?
Children age two and above are included as an individual member. Children under the age of two are admitted at no charge.
When should I expect my membership card?
Your digital membership cards can be uploaded to your Apple or Google wallet anytime after your membership is activated. Physical cards are available for a $7 processing fee. To receive a physical copy of your card, please contact Customer Service at 214-515-6615.
Can I let someone else use my digital card?
As a nonprofit organization, we ask that you come enjoy the garden with your guests and/or purchase a gift membership for them.
Can I share my membership with someone outside my household?
Memberships are exclusive to the individuals listed and are non-transferable. To maintain the best value and pricing, both individuals on a membership must reside in the same household. A valid ID will be required at entry for verification.
Can I upgrade my membership?
Yes. Membership can be upgraded simply by paying the difference between levels. However, if the expiration date is three months away or less, we ask that you renew at the new level. The month of expiration will remain the same.
Are all members-only events free?
Some members-only events are free, but others require a fee for food, crafts, etc. Check out our member events page to view the list of upcoming events and pricing.
Parking
The Dallas Arboretum is excited to introduce a new parking program, operated by Parking Systems of America. The program is designed to sustain convenience, promote safety, and enhance onsite customer service. As a current member, you’re invited to pre-register two vehicles now to enjoy continued complimentary parking as long as your membership is active.
When does the new parking program take effect?
The new parking program begins September 1, 2025.
How do I register my vehicle(s)?
Click the registration link provided in your member email. Enter your license plate number and state. Repeat for up to two vehicles at no cost.
How will I know my registration is complete?
You will receive an on-screen confirmation and confirmation email showing your registered license plate(s) and a link to the Dallas Arboretum website for visit planning.
Need assistance? We’re here to help.
If you’d like help registering your vehicle(s), please contact:
- Parking assistance: support@parkingsystemsofamerica.com
If you’d like help locating your member email with the registration link, please contact:
- Membership questions: membership@dallasarboretum.org
How long will my registration last?
Your complimentary parking benefit remains active for the duration of your annual membership.
How many vehicles can I register?
As a member, you can register two vehicles at no cost.
What if I have more than two vehicles?
A third or additional vehicle can be registered for each visit at the daily paid rate.
Will I ever be billed for parking?
If you pay onsite in error, refunds will be handled directly by our parking provider, Parking Systems of America (PSA). For assistance, please reach out to an onsite PSA representative or inquire at the ticket booth.
Where can I park with my membership?
Your registered vehicles may park at:
- Entry 1 – 8525 Garland Road
- Entry 3 (Rory Meyers Children’s Adventure Garden) – 8657 Garland Road
- Entry 4 (Garage) – 8720 Garland Road
